Duration : 7 hours
Target group: executive managers

The training components consist of theoretical lectures to help clarify concepts and techniques.
Hands-on exercises carried out in the workshop allow the participant to reach their goals.

Key topics:

• How to recognize a difficult employee
• Characteristics of a difficult employee
• Why intervene when you have a difficult employee
• Intervention steps for the difficult employee
• Locate the problem
• Planning my meeting
• Discussing delicate matters
• Three-way meetings (mediation)

 Overall approach

• Perfect the competences of executive managers so that they can intervene effectively with a difficult employee.

Specific approaches

Allow the participant to:

• Develop skills to handle a difficult employee
• To resolve a conflict between employees